Frequently Asked Questions
The answers you’re looking for with our comprehensive Frequently Asked Questions section, from technical issues to billing inquiries, we’ve got you covered with easy-to-understand explanations and helpful tips.
What types of devices are supported?
Various devices are supported by us, including Smart TV, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, and Max.
How long will it take to receive my IPTV login info?
We aim to email you within 5min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up to 2 hours to process
If my current subscription ends?
Please contact us by e-mail or whatsapp. You will have the choice either to keep the same codes or to have new ones, as well as you will have a gesture or a gift from us.
Our Prices US dollars or US CA ?
We work the whole world that’s why our currency is US dollars
Does IPTV include local Canadian and international channels?
Yes. Most IPTV services in Canada offer local Canadian channels as well as international channels. In fact, one big advantage of IPTV is access to a wide range of content from around the world beyond what traditional cable provides, With a typical Canadian IPTV package, you can watch your local network stations (e.g. CBC, CTV, Global) along with specialty and overseas channels, all through the same service
Does IPTV Require a Subscription?
Yes, IPTV services generally require a subscription to access live channels and on-demand content. We offer flexible short-term and long-term plans designed to meet your needs, ensuring reliable streaming and great value for our Canadian customers
Do you have TV guide epg (electronic program guide)?
Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels. If you face any issues with EPG, please let us know.
We have 7 days money-back policy. If you’re not happy with the service you can ask for a refund at any time. We will issue your refund within seven days.
It’s very easy to install our services on your device, We provide step by step installation guide to help you install it quickly.
Can you help me with the Setup?
Please speak to one of our live chat agent and they will be more than happy to run through the process.
What payment methods are available?
You can pay for our plans with Paypal, Credit Card, Crypto. After confirming the payment, you will receive an automatic email where you will be given the necessary credentials to log in (MAG Portal, m3u URL, EPG URL, Username, Password and Xtream URL). In this way, you understand that the payment has been made and you have received the requested service.
Check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered.
No we do not offer adults at all.
If your device allows it, you can record all the programs you want and watch them later at your convenience… without any additional cost.
If some channels are freezing, buffering or not working sometimes?
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).